What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide — your name, contact number, email address and, where you use a local wallet, the mobile number linked to your bKash, Nagad or Rocket account. We collect this to verify your identity, process
-
1
deposits and withdrawals, and keep your account secure. We also collect device and session data — the browser you use, your IP address and pages you visit — to detect unusual access patterns and prevent unauthorised logins. Transactional records, including wallet reference numbers from bKash or
-
2
Nagad transfers, are kept for account reconciliation and to resolve any payment disputes you raise with us. We do not collect data beyond what your account activity and payment flow requires. If you contact our support team, the content of that conversation is stored against your
-
3
account so we can follow up accurately. How long we keep this data, and under what circumstances we share it with payment processors, is covered in the sections below. Your continued use of the platform after any update to this policy means you have read and
-
4
accepted the revised terms. Where local law in Bangladesh affects your data rights, those legal requirements take precedence.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.